Business Operation Support

Business operation support is important for the purpose of producing value for the stakeholders. …BHA has provided a number of useful tools to for those supporting tasks.  Select from the tools below to view and download tools you can use:

7 Powerful Tips For Lasting Motivation And Greater Success – Tips to help you stay motivated and to achieve much more

50 COMMON INTERVIEW QUESTIONS & ANSWERS – A interview process guide to assist both the employer and potential employee.

BHA STEMM Green Health Check List

Best Personal Branding Tips– Tips that can be used to motivate employees to be remembered and remarkable

Business Plan Template– Template that can be used by hotels to create a business plan

Customer Service Workbook– Workbook designed to aid in improving the quality and delivery of customer service

E-Commerce Marketing – eMarketing for small to mid-sized hotels

Food Checklist for Hotels – Food tracking form

Hospitality Assured 10 Keys Steps – Customer Satisfaction Accreditation Process

Maximizing Customer Experience – Optimizing Customer Experiences

Sanitation & Safety Guidelines for Food & Beverage Department – Guidelines for employees that handle food

Standards Checklist for Hotel – BHA/STEMM Product Standards Checklist For Hotels