Training Support Tools
BHA’s Training Activities Ramped Up Considerably in 2011, particularly in regards to Credentialing Within Industry. Select from the training tools below to view and download tools you can use:
Industry Standards- Bar Back – A compilation of job description, hints and standard practices for specific positions (Bar Back) within the hotel
Industry Standards- Bartender– A compilation of job descriptions, hints and standard practices for specific positions (Bartender) within the hotel
Industry Standards- Bus Person– A compilation of job descriptions, hints and standard practices for specific positions (Bus Person) within the hotel
Industry Standards- Cashier– A compilation of job descriptions, hints and standard practices for specific positions (Cashier) within the hotel
Industry Standards- Food & Beverage Captain– A compilation of job descriptions, hints and standard practices for specific positions (Captain) within the hotel
Industry Standards- Servi Bar Attendant – A compilation of job descriptions, hints and standard practices for specific positions (Bar Attendant) within the hotel
Industry Standards- Servi Bar Supervisor– A compilation of job descriptions, hints and standard practices for specific positions (Bar Supervisor) within the hotel
7 Powerful Tips For Lasting Motivation And Greater Success – Tips to help you stay motivated and to achieve much more
50 COMMON INTERVIEW QUESTIONS & ANSWERS – A interview process guide to assist both the employer and potential employee.
Best Personal Branding Tips– Tips that can be used to motivate employees to be remembered and remarkable
Business Plan Template– Template that can be used by hotels to create a business plan
Customer Service Workbook– Workbook designed to aid in improving the quality and delivery of customer service
Food Checklist for Hotels – Food tracking form
Hospitality Assured 10 Keys Steps – Customer Satisfaction Accreditation Process
Sanitation & Safety Guidelines for Food & Beverage Department – Guidelines for employees that handle food.
